- Free shipping on orders within Australia.
- Flat rate shipping of $20 anywhere outside Australia.
- Shipping time varies depending on location.
- Once your order has been processed you will receive an order confirmation via email and estimated dispatch date.
- Orders will be sent within 2 business days of successfully processing your order.
- Orders are sent during normal business hours between Monday and Friday.
- Purchases made on weekends or public holidays will be processed on the following business day.
- All Australian orders are shipped via Australia Post using the express post service. Studio SP-GD cannot be held responsible for any delay in delivery of your parcel caused by Australia Post.
- All international orders are shipped via Australia post international post. Studio SP-GD cannot be held responsible for any delay in delivery of your parcel caused by Australia Post.
- We only accept payments made via PayPal and credit card payments can be processed via PayPal.
- All prices include GST.
- All product prices and payments made on this site are in Australian dollar currency ($AUD)
- We accept exchange or credit note on all full price purchases within 48 hours of receiving your order.
- We will only provide a refund if the item is faulty and will refund the full sale amount minus shipping charges via the original payment method.
- Please note that colour may differ slightly from screen to print.
- No exchange or return on sale items, as all sales are final.
- If you would like to exchange or return a product for any reason please contact us via email within 48 hours of receiving your order. Email your request to: firstname.lastname@example.org a returns reference number will be provided to you.
- Exchanged and returned items must be re-delivered in the exact original condition and must not have been altered or damaged. We will not accept any items, which have been marked or damaged.
- Exchange and returned items must be returned within 10 days of contacting studio sp-gd and receiving the returns reference number.
- All postal costs for returned goods for an exchange or credit note are payable by the customer.
- Postage will be reimbursed by Studio SP-GD only in the case of damaged, faulty or incorrectly supplied goods.
- Credit note will be equal to the total sale value (not including postage) and will be valid for 1 year from the date of issue.
- Please post all returns to: studio sp-gd, 1/6-8 Henley court Moorabbin VIC 3189 Australia
- Exchanged item will be posted within 2-3 days of receipt of returned item.
- Credit note will be emailed to you within 1-2 days of receipt of returned item.
- Refund (for faulty item only) will be processed within 1-2 days of receipt of the returned item and the funds should appear in your account within 3-5 business days.
- Studio SP-GD reserves the right to reject returns or exchanges with discretion and if it is rejected the item will be returned to you.
- We only gather information that is necessary for processing you order, contacting you regarding your transaction and promotions and news relating to Studio SP-GD.
- Your privacy is important to us and your information will not be provided to any third party or outside organization personal information will be managed confidentially & securely.
- No credit card information is retained by us
- The studio sp-gd online store is a registered verified site that provides a secure session within our shopping checkout. To make your shopping experience secure we use secure socket layer (SSL) technology.
- When SSL is enabled you will see a little padlock at the top of the browser.
- This website is owned and operated by Studio SP-GD, Surya Prasetya ABN 52 501 769 851, trading as Studio SP-GD.
- Studio SP-GD reserves the right at any time and without notice, to alter, remove or add to this website, including these terms and conditions of use.
- When providing payment details, customers must warrant that the payment details provided are theirs and are both valid and correct.
- Purchases made are for personal use only and must not be resold or used for commercial benefit.